Last updated: September 2026
At Altiyen, your privacy matters.
This Privacy Policy explains how Altiyen collects, uses and protects your personal information when you visit this website, contact me, make an enquiry, book a class, event or appointment, purchase a product or use one of my services.
Altiyen brings together bookkeeping and business support, wellbeing services and creative products and workshops.
Who is responsible for your information?
Altiyen is operated by Lynn Drew, who is responsible for the personal information collected and used through this website and the services offered by Altiyen.
For questions about your personal information or this Privacy Policy, please contact:
Email: lynn@altiyen.co.uk
Information I may collect
Depending on how you interact with Altiyen, I may collect information such as:
· your name;
· email address;
· telephone number;
· billing or delivery information;
· information you provide when making an enquiry;
· booking and appointment information;
· information required to provide bookkeeping or business support services;
· information you choose to provide in connection with a wellbeing session, Reiki appointment, class, circle or workshop;
· purchase and transaction information;
· correspondence between you and Altiyen; and
· technical information generated when you use the website, where applicable.
I only aim to collect information that is relevant to the service or interaction you have with Altiyen.
How I use your information
Your personal information may be used to:
I will not use your personal information for purposes that are incompatible with the reason it was originally collected without an appropriate lawful basis.
Lawful basis for using your information
Under UK data-protection law, I must have a lawful reason for using personal information.
Depending on the circumstances, Altiyen may rely on:
Contract — where your information is needed to provide a product or service you have requested or to take steps at your request before entering into an agreement.
Legal obligation — where information must be retained or processed to comply with legal, tax, accounting, regulatory or professional requirements.
Legitimate interests — where it is reasonably necessary to operate, administer and protect Altiyen and provide an effective service, provided those interests do not override your rights and interests.
Consent — where you have specifically agreed to a particular use of your information and consent is the appropriate lawful basis.
Where consent is relied upon, you may withdraw that consent at any time.
Wellbeing and sensitive information
Some wellbeing services may occasionally involve information relating to your health or wellbeing.
Where this information is required, I will only collect information that is reasonably necessary for the safe and appropriate provision of the service and will handle it with additional care.
Where UK data-protection law requires an additional condition or explicit consent for the use of this type of information, this will be obtained or otherwise established as appropriate.
Payments
Payment information may be processed by third-party payment providers rather than directly by Altiyen. Where online payment facilities are used, providers such as PayPal, SumUp, Stripe, Square may process payment information according to their own privacy and security practices.
Altiyen does not receive or retain your complete payment-card details when payments are processed directly by a payment provider.
Booking systems and third-party services
Altiyen may use trusted third-party services to operate the website, manage bookings, process payments, provide accounting software or deliver other parts of the service.
These providers may process personal information only where necessary for their role.
Some classes or events advertised through Altiyen are hosted or managed by other venues. Where you follow a link to another organisation's website and make a booking with them, their own privacy policy and terms will apply to the information you provide to them.
Bookkeeping clients
Where Altiyen provides bookkeeping or business support, additional personal and financial information may need to be processed in order to provide the agreed service and comply with professional, legal and regulatory requirements.
This may include information contained within accounting records, invoices, receipts, payroll information, bank transactions or other business records supplied by the client.
The handling of information for bookkeeping clients may also be governed by the relevant engagement letter or service agreement.
Sharing your information
I do not sell your personal information.
Information may be shared where reasonably necessary with trusted service providers or professional advisers involved in operating Altiyen or delivering a service, including, where applicable:
Only information reasonably necessary for the relevant purpose will be shared.
How long I keep your information
Personal information will not be kept for longer than reasonably necessary.
The appropriate retention period depends on the type of information, the service provided and any legal, tax, accounting, regulatory or professional requirements that apply.
For example, some financial and business records must be retained for specified periods to meet legal or tax obligations, while general enquiries that do not result in an ongoing relationship may be deleted sooner.
Information will be securely deleted or disposed of when it is no longer required.
Keeping your information secure
Reasonable organisational and technical measures are used to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
Where third-party systems are used, providers are selected with appropriate consideration for the nature of the information being processed and the service they provide.
Your rights
Depending on the circumstances, UK data-protection law gives you rights in relation to your personal information.
These may include the right to:
To exercise your rights, please contact Altiyen using the email address shown above.
Marketing
I will only send electronic marketing communications where I have an appropriate lawful basis to do so.
Where consent is required, you will be given a clear choice about whether you would like to receive those communications.
You can unsubscribe from marketing communications at any time.
Cookies
This website may use cookies and similar technologies to enable the website to function and, where applicable, understand how visitors use the site.
Some cookies are necessary for the website to work correctly.
Where cookies or similar technologies are not strictly necessary and consent is required, they will only be used after you have been given an appropriate choice.
More information about the cookies used by this website should be available through the website's cookie settings or cookie notice.
Links to other websites
The Altiyen website may contain links to external websites, including venues where classes are held or third-party services used for bookings.
Once you leave the Altiyen website, the privacy practices of the external website will apply. Altiyen is not responsible for the privacy practices or content of third-party websites.
Changes to this Privacy Policy
This Privacy Policy may be updated as Altiyen develops, new services are introduced or legal and regulatory requirements change.
The latest version will be published on this website with the date it was last updated.
Concerns or complaints
If you have any questions or concerns about how your personal information is being used, please contact me first so that I can try to resolve the matter.
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data-protection regulator.
Further information about your data-protection rights is available from the ICO.